Refund Policy

Last updated: July 1, 2020

01 Introduction

This Refund Policy explains the terms under which UpComing Solution (“we”, “us”, “our”) issues refunds for software and services purchased through app.upcomingsolution.com. By purchasing our software, you agree to the terms described below.

02 Refund Eligibility

You may be eligible for a refund if:

• You request a refund within [X] days of purchase
• The software has a verified technical defect that we are unable to fix within a reasonable time
• You were charged in error (e.g. duplicate payment)
• The service was not delivered as described at the time of purchase

03 Refund Timeline

Actual processing time may vary slightly depending on your bank, bKash, or Nagad provider.

04 Non-Refundable Cases

Refunds will not be issued in the following situations:

• The refund request is made after the eligible window has passed
• The software has been used extensively or the license key has been activated on multiple devices
• The issue is caused by incompatible hardware, third-party software, or misuse
• Custom or one-time setup/configuration work has already been completed
• You simply changed your mind after successful delivery and use of the product

05 How to Request a Refund

To request a refund, please:

• Email us at the address below with your order/invoice details
• Include the reason for your refund request
• Attach any relevant screenshots if reporting a technical issue

06 Refund Method

Approved refunds will be issued using the same payment method used for the original purchase (Card, Bank Transfer, bKash, or Nagad). We are unable to issue refunds to a different account or method.

07 Subscription Cancellation

If you are on a recurring subscription plan, you may cancel at any time to stop future billing. Cancelling a subscription does not automatically entitle you to a refund for the current billing period, unless it falls within the eligibility window described in Section 2.

08 Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

09 Contact Us

To request a refund or ask a question about this policy, contact us: